Our terms and conditions:
Check in time is after 14:00
Check out time is before 11:30
Accepted credit cards at the resort are MasterCard and Visa
Guests are required to show their passport and credit card upon check in.
All special requests (such as early check-in, late check-out, specific room assignment, and else) are subject to availability, can not be granted in advance, additional charges may apply and must be confirmed by White Tortoise.
100% of total reservation amount is required as prepayment deposit to confirm the booking.
Every refund process will be completed between 05 – 12 business days and it’ll be subject to 4.8% administration fee.
All villas are strictly no-smoking. You may smoke outside on the veranda or in our restaurant.
No parties allowed on the property.
We are an adult only resort.
No pets.
No loud music.
No more than 2 people in a villa.
No outside guests in the villa without permission from the management.
If you have an evening flight you may leave your luggage after check-out at the reception and enjoy your last day.
In case there is any damage to our property during your stay, you will be held responsible and you will have to refund the damage.
All accommodation will be subjected to government tax of 11 % and all food and beverage consumed at the resort will be subjected to government tax of 11% and service charge of 8%
Standard cancellation policy
Standard cancellation policies are valid for all bookings except for special offers and rates.
Special offers and special rates cancellation policy:
To cancel or amend a reservation, please contact us in writing at info@whitetortoisebali.com. We do not accept cancellations or amendments over the telephone/sms/whatsapp.
If a reservation is made with a third party (travel agent, online booking site etc), please refer to their terms and conditions. We take no responsibility for your booking contract with a third party.
Standard Rates:
Forced Circumstances:
In an event of unpredictable nature ( pandemic, earthquake, war, hurricane, volcano etc) or in case of an emergency please email us at info@whitetortoisebali.com
We don't accept whatsapps, phone calls or text messages to discuss the matter
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